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Privacy Policy

This Privacy Policy explains how Skratchr collects, uses and protects your personal information.

Privacy & Data Policy

Effective Date: January 1, 2025
Last Updated: May 14, 2026

1. Purpose of This Policy

This Privacy & Data Policy explains how Skratchr Ltd ("Skratchr", "we", "our", "us") collects, uses, stores, shares and protects your personal data when you use our mobile application, website and related services.

Skratchr is a social golf platform designed to help golfers find other golfers nearby, join Tribes, track rounds, record achievements and make golf more social, more inclusive and more fun.

We process personal data in accordance with applicable data protection laws, including the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and, where applicable, the EU GDPR.

2. Who We Are

Skratchr is operated by Skratchr Ltd, a company registered in England and Wales.

If you have any questions about this Privacy & Data Policy or how we handle your personal data, you can contact us at: Email: connect@skratchr.com

3. Data We Collect

We may collect and process the following types of personal data, depending on how you use Skratchr:

Account Data

Your name, email address, username, profile photo, account login details, authentication information and account preferences.

Profile and Golf Data

Your handicap, home club, golf equipment, scores, rounds played, course names, badges, achievements, statistics, preferences and other golf-related information you choose to add.

Social and Community Data

Tribes you create or join, posts, comments, likes, messages, group activity, profile content, photos, course images and other user-generated content you submit or share through Skratchr.

Verification and Golf Integration Data

Where available and authorised by you, we may process information from golf-related systems or integrations to validate account information, handicap status or golf-related records.

Device, Technical and Usage Data

Device type, operating system, app version, browser type, IP address, device identifiers, diagnostic logs, crash reports, performance data, security logs and information about how you interact with the app or website.

Location Data

Skratchr may use location-related information to help show nearby golfers, courses, Tribes and events. If you enable device location permissions, we may use precise GPS location while you are using relevant app features. You can control location permissions through your device settings.

Marketing and Communication Data

Your communication preferences, email interactions, in-app notifications, survey responses, support messages and opt-in/out status for marketing communications.

Payment and Subscription Data

If you purchase a subscription or paid service, payment-related information may be processed by the relevant app store or payment processor. Skratchr does not store your full payment card details.

4. Data We Do Not Intentionally Collect

We do not intentionally collect special category personal data such as race, ethnicity, religious beliefs, political opinions, health data, or sexual orientation. Please do not include such information in your profile or content.

5. How We Use Your Data

  • Create, manage and secure your account;
  • Provide access to Skratchr's app, website and related services;
  • Help golfers find other golfers, Tribes, courses and golf-related communities;
  • Enable round tracking, scores, badges, achievements and profile features;
  • Support messaging, group activity and community features;
  • Verify golf-related information where integrations or verification services are available;
  • Process subscriptions, payments, refunds or account access where applicable;
  • Send service messages, account updates, security alerts and important notices;
  • Send marketing communications where you have opted in or where permitted by law;
  • Improve app performance, user experience, features and functionality;
  • Monitor, prevent and investigate misuse, fraud and security incidents;
  • Comply with legal, regulatory, tax, accounting and reporting obligations.

6. Legal Bases for Processing

Contract

We process data where necessary to provide Skratchr to you, manage your account, deliver app functionality, process subscriptions and enforce our Terms of Use.

Consent

We rely on consent for optional features such as certain marketing communications, optional location permissions, and any integrations that require your permission.

Legitimate Interests

We process data where necessary for our legitimate interests, including improving Skratchr, keeping the platform secure, understanding usage and preventing misuse.

Legal Obligation

We process data where required to comply with applicable laws, regulations, court orders or lawful requests from public authorities.

7. How We Share Your Data

We do not sell, rent or trade your personal data. We may share your data with trusted third parties where necessary to operate, secure, improve or provide Skratchr, including cloud hosting providers, analytics providers, payment processors, golf data integration providers, professional advisers, and regulators or law enforcement where required by law.

8. Public and Community Content

Information you choose to share through your profile, posts, Tribes, photos, comments, achievements or rounds may be visible to other users depending on the functionality and your settings. You are responsible for the content you choose to share.

9. Location Data

You can control precise location permissions through your device settings. If you disable location permissions, some nearby or map-based features may not work as intended. We do not use precise location data for third-party advertising.

10. Cookies, SDKs and Similar Technologies

Our website and app may use cookies and similar technologies to remember preferences, understand usage, improve performance, detect issues, support security and provide relevant communications where permitted. You can control cookies through your browser settings.

11. Marketing Communications

We may send you service-related messages about your account, subscription, security and app updates. Where permitted by law, we may also send marketing or community updates. You can opt out at any time by using the unsubscribe link in an email or by contacting us at connect@skratchr.com.

12. International Transfers

Some of our service providers may process personal data outside the United Kingdom or European Economic Area. Where this happens, we take steps to ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other legally recognised transfer mechanisms.

13. Data Retention

  • Account data: retained while your account is active;
  • Deleted accounts: personal data normally deleted or anonymised within 30 days;
  • Backup data: securely deleted within 90 days;
  • Legal, tax or compliance records: retained for up to 6 years where required;
  • Support and correspondence records: retained as long as needed to manage your request.

14. Data Security

We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS/TLS), access controls, secure authentication methods, password hashing, and monitoring and security review processes. No online service can be guaranteed completely secure. You are responsible for keeping your login details secure.

15. Your Rights

  • Access: request a copy of your personal data;
  • Correction: ask us to correct inaccurate or incomplete data;
  • Deletion: ask us to delete your personal data in certain circumstances;
  • Restriction: ask us to restrict certain processing;
  • Portability: request a copy of certain data in a structured, commonly used format;
  • Objection: object to certain processing based on legitimate interests or direct marketing;
  • Withdraw consent: withdraw consent where we rely on consent as the lawful basis.

To exercise your rights, contact us at connect@skratchr.com.

16. Children's Data

Skratchr is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that a person under 18 has provided personal data, we may delete the account and associated data.

17. App Stores and Third-Party Platforms

If you download Skratchr through the Apple App Store, Google Play Store or another third-party platform, that platform may collect and process personal data under its own privacy policy. We encourage you to review their privacy policies separately.

18. Third-Party Links and Integrations

Skratchr may contain links to third-party websites, services, golf clubs, partners or integrations. We are not responsible for third-party privacy practices.

19. Changes to This Policy

We may update this Privacy & Data Policy from time to time. If we make significant changes, we may notify you through the app, by email or by another appropriate method. The latest version will always be available on our website.

20. Contact and Complaints

Email: connect@skratchr.com

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113. Website: https://ico.org.uk

21. Version Control

Policy Version: 1.0
Effective From: January 1, 2025
Last Updated: May 14, 2026

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